FAQs

Welcome to the new Mağaza Adı FAQ Help Center. 
Please browse this FAQ page, to find the answers that best match your 
question. If you can't find what you're looking for, please feel free to 
contact us. 
Online Form: Click the 'Contact Us' at the bottom of any page and 
follow the instructions. Our customer support team works around the 
clock to respond to any question you may have! 
Email us! (Please note that our response time may be up to 3 business 
days) 
We appreciate your patience while we revert back to your inquiry and 
will do everything we can to assist you as fast as possible. 
About My Account 
What is “My Account”? 
The “My Account” section helps you with all your questions about your 
account, or problems using our website. 
Go to our helpful FAQ page which can help you navigate through 
the www.siteadı.com website to your account, to view your orders and 
even to update your account details; such as your password and so on. 
We're sure that you'll be able to find the answer you're looking for. 
If you have already searched the FAQ section and haven't found the 
answer you're looking for, you are welcome to contact our dedicated 
Customer Support Team. You can Contact Us or send an email to us 
(email response time may take up to 3 business days), one of our team 
members will be there at your service to assist you.  
Why do I need an account? 
You can purchase on our website as a guest. However, it’s always 
advisable to have an account for your shopping. 
It allows you to: 
Check the status of your current order and the order history; 
Contact Customer Support for general assistance; 
Check your shipping and payment information; 
Add an item to “My cart” so that you can purchase it in the future. 
Manage your coupons 
It is convenient for a registered member to make orders and access 
some features of the Website. Please register with updated personal 
information including your name, address, and a valid email address, 
and please ensure the information provided is accurate and up to date. 
What should I do if I forgot my password? 
In case if you have forgotten your password, simply click on “Forgot my 
password”, and enter your email account. The automated system will 
send you an email immediately. Follow the instruction and you could 
reset your password. 
How do I complete the payment? 
At Mağaza Adı, we accept several payment methods. You can 
complete your purchase with PayPal or any major Credit or Debit Card 
provider. 
All payments must be received in full prior to dispatch of goods or 
issuance of a coupon. In case if your payment is declined by your bank, 
credit card issuer, or our website, Mağaza Adı will not fulfill your order. 
All transactions are in US Dollars. PayPal or any major Credit or Debit 
Card provider will automatically convert your payment to your local 
currency. 
How to redeem the coupon code? 
Please click on “checkout” and fill in payment information, then click on 
“continue”, and you will be redirected to a new page where the coupon 
code can be redeemed. The code needs to be entered exactly as 
advertised with any capital letters and spaces. 
About My orders 
What is “About My Orders”? 
The 'My Orders' section cover topics relating to the order you have 
placed on Mağaza Adı. In the articles within this section, you will be 
able to find an answer to your questions; 
If you have already searched the FAQ section and haven't found the 
answer you're looking for, you are welcome to contact our dedicated 
Customer Support Team. You can Contact Us or send an email to us 
(email response time may take up to 3 business days), and one of our 
team members will be there at your service to assist you. 
Did I make an order successfully? 
Once the payment completed, you will receive an order confirmation 
email, if not, please re-check-in your “spam folder” or “my orders”. 
Note: If you receive an email with your payment confirmation, do not 
panic. As your order is marked high risk due to a potentially 
unauthorized payment, all we need is a confirmation email regarding 
your payment. 
How to check my orders information? 
Please kindly log in to your account, and click 'my orders'. 
In 'my orders', you can check your order history (order number, total 
amount), order details (shipping address, size, color, quantity etc.) and 
order status. (Confirmed, processing, shipped) 
What does my orders status mean? 
The status of “confirmed (order received)” means you have 
successfully completed the payment, and your order is confirmed 
by Mağaza Adı. Only under this circumstance, you are able to change 
your order details or cancel your order. 
The status of “dispatching” means your order is in dispatch. At this 
stage, any request to cancel or change your order is invalid. 
The status of “shipped” means your order is dispatched from our 
warehouse to the shipping address provided by you. Your order is on 
the way! 
How to change or cancel my orders? 
If you want to change or cancel your order, please contact us via e
mail within 12 hours after receiving your order confirmation. If your 
order status is shipped, we cannot change or cancel. 
How long it takes for my orders to be dispatched? 
The dispatch (or handling) time is the number of business days taken 
by Mağaza Adı to fulfill the order after receipt of your cleared 
payment. Mağaza Adı estimated dispatch time is 3-5 business days. 
Once the goods are shipped, you will receive an email including details 
regarding shipping confirmation, tracking number(s) and delivery time. 
You can also check the status in 'My Orders' or simply by going here. 
About the Shipping 
What is “About the Shipping”? 
The "Shipping Information" section covers topics related to the actual 
delivery of your order. In the articles within this section, you will be able 
to find the answers to your questions. 
If you have already searched the FAQ section and haven't found the 
answer you're looking for, you are welcome to contact our dedicated 
Customer Support Team. You can Contact Us or send an email to us 
(email response time may take up to 3 business days), and one of our 
team members will be there at your service to assist you. 
What shipping methods do you offer? 
Standard International Shipping: Your order will be shipped to your 
doorstep in approx. 7-21 Days. There are no hidden charges.
 We are currently working on an express option. 
How long will it take to receive my orders? 
Standard International Shipping: Your order will be shipped to your 
doorstep in approx. 7-21 Days. There are no hidden charges. If the 
package is not been delivered within this specified time, feel free to 
contact our customer support team for an update. 

 (Note: The shipping time does not include the dispatch time which is 
generally 1-3 business days.) 
How to track my orders? 
Once your order shipped out, we will send you a shipping confirmation 
email that includes your tracking number and tracking link which help 
you track your package. Alternatively you also can find the tracking 
number and tracking link under 'My Orders' section. Or simply track 
your order here. 
Once the shipping company provides the tracking number, we will send 
it to you as soon as possible. 
Are there any additional fees involved in international shipping? 
At Mağaza Adı, Products shipped from overseas. In some cases, 
shipment may be subject to import taxes, customs duties, and fees, 
which are levied once a shipment reaches the recipient's country. 
Additional charges for customs clearance must be fulfilled by the 
recipient. 
Unfortunately, Mağaza Adı has no control over these charges, nor 
can Mağaza Adı estimate what the additional charges may be as 
customs policies vary widely from country to country. For more 
information Please contact your local customs office. When customs 
clearance procedures are required, it may cause delays beyond our 
scheduled delivery period. Due to customs regulatory policies, we 
never list purchased items as a gift or undervalue the product price. 
About Returns & Refunds 
What is “About Returns & Refunds Information?” 
If you have received your item and there seems to be something wrong 
with it and want to claim a return or refund, the "Returns & Refunds 
Information" section will get you started in the right direction. 
We always take care in selecting a high quality and trusted goods to 
offer them for sale on the Mağaza Adı website, however, sometimes 
things don't quite go according to plan. 
If there is something wrong with the item you received, please contact 
us via e-mail. Please provide us with images of your defective or 
damaged item. In most cases we will send you out a replacement, 
however, some orders are subject to a 100% refund. 
What should I do if items received are not satisfactory? 
If you are not satisfied with the item and want to request a refund. 
Firstly, please check our Return Policy to ensure if the return is 
applicable for your order. 
Secondly, you have to claim your refund within 45 days from the 
dispatch date. 
Thirdly, you may be eligible for a refund or exchange depending on your 
situation and the type of item you purchased. At Mağaza Adı, we 
reserve all the rights to charge a handling fee on all items returned for 
non-quality issues. Under any circumstance, we will not refund the 
original shipping cost. 
What should I do if I have received the wrong order or items? 
If you have received an item that you did not order or somebody else's 
order entirely, please contact us as soon as possible. 
To help our Customer Support Team to know what problem you have, 
please kindly attach some clear photos of the incorrect order or items 
you have received. 
Perceived color differences due to the display settings of your 
computer monitor are not grounds for an exchange or refund. 
What should I do if an item in my orders is missing? 
For logistical reasons, items in the same order will sometimes be sent in 
separate packages so they get to you faster. You may receive one item 
before the next. So don’t panic if you don’t receive all of your items at 
once… they are on the way! 
If you are certain that an item is missing from your order, please contact 
our Customer Support as soon as possible. We will be happy to track it 
for you. Once we are confirmed that an item was missing, either we will 
refund you the item cost or send you a replacement 100% free of 
charge. 
What should I do if I received a defective or damaged item? 
If the item you received is damaged or defective during shipping, you 
are eligible for a replacement. 
Please contact Customer Service Team and be ready to provide photos 
or operating videos clearly showing the problem with the item. 
Alternatively, you can open the item in front of the delivery person and if 
you find that it is damaged during shipping, you can reject it. Then you 
need to contact the Customer Service Team as soon as possible. 
Mağaza Adı offers insurance cover under following circumstances: 
Lost in transit: If the product delivery exceeds 30 days then its 
scheduled date, Mağaza Adı will assume product is lost in transit and 
refund you. 
Damage in transit: If the product gets damaged during delivery. 
How soon will I receive my refund? 
In most cases, we will refund your money within 5 business days after 
your refund has been processed. The refund will be credited to your 
account that you used to pay the order. PayPal refunds are instant but 
refunds to your credit/debit card can take up to 6 business days. 
How do I return the products? 
Mağaza Adı hopes you will be satisfied with every purchase you make. 
But if you want to return an item, returns must be prearranged and 
authorized by a Customer Support member. 
Item must be returned unused in its original condition with order 
confirmation email. The packaging must not be broken wherever 
applicable. We cannot accept returns under these cirucmstances. 
• It is beyond the 45-Day Money back Guarantee Period. 
• The order was placed by mistake but wasn't canceled within 12 
hours. 
• Seasonal items (e.g. Easter, Halloween, Christmas, etc.) after the 
event date are included in the order. 
• The detailed size chart is included in the description. The size you 
choose does not fit you well. 
• Customer has changed their mind.